Perfecting Customer Service
We understand the importance of our customers' strategic missions.
We establish partnerships to assist them in supplier integration into programs
by developing quality, delivery, and necessary cost objectives for qualification.
All Flex is a long term partner. Making our customers successful makes All Flex
successful!
As a quick turn flexible circuit manufacturer we offer: flex circuit design
service, technical assistance, flex circuit component assembly, maxi flex,
military qualified, UL Certified, and Rohs compliant flex circuits. We pride
ourselves on quick quote turn around and prompt customer responsiveness.
We also have over 25 sales reps across the nation to serve you.
All Flex Understands the Importance of Our Customers Strategic Missions
We partner with our customers to achieve the quality, delivery, and cost
objectives for their projects. We are a flexible circuit source that can
accommodate your customized program initiatives such as ship to stock.
Our long term commitment and dedication to helping our customers achieve
their goals makes All Flex stand out from all other flex circuit
manufacturers.
The All Flex Vision is to be Our Customers Best Flexible Circuit Source
We pride ourselves on quick quote turn around and prompt customer responsiveness.
We realize time is critical, if you need pricing for your flexible circuit
we'll get you a quote in 24 hours or less. We work to perfect customer service
through continuous improvement of our flexible circuit fabrication processes to
meet customer requirements. We have over 25 flexible circuit sales representatives across
the nation available to serve you as well. To find a flex circuit sales rep in
your area or contact All Flex directly.
Get a sample of our Flexible Circuit Boards or take some time to review our Design Guide. This will
assist you with particular questions for your flexible pcbs including material, design, rigidizers and termination methods.
All flex Jump Start: "The All Flex New Product Introduction Process"
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| The All Flex business model requires us to quote, design, engineer, and fabricate
hundreds of part numbers per year. The "All flex Jump Start" process is our continuous
improvement effort to supply intensified customer support during initial part number
design and delivery. This coordinated effort spans multiple departments with
measurements for several metrics.
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24 hour response time for quotations, inquiries, and customer service feedback - time is money |
Our CAD team will "Flexize" the conductor patterns during design layout - Minor conductor pattern modifications to improve circuit flexibility and long term reliability. |
Circuit files sent to customer for final review of CAD layers - we keep the customer involved |
All parts are set up for production during prototype phase - material, tooling, and processes for prototype parts are identical to serial production |
Standard Fabrication Cycle Time of 1 to 3 weeks - Expediting available |
Product launch review procedure - process engineers and production supervisors review part numbers before launching to the manufacturing floor |
100% first article inspection |
Tracking information sent to the customer upon shipment - we provide real time information |
Post Production review process - Is there something we can improve upon? Encouraging a culture of continuous improvement. |
Customer surveys sent to capture feedback, identify improvements, and measure satisfaction - we want your input |
VISION:
To be our customers best flexible circuit vendor.
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MISSION:
By responding to our customers' needs, we will maintain a safe and rewarding atmosphere while achieving profitability goals.
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QUALITY POLICY:
"Perfecting customer service through continuous improvement and added value." |
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Your suggestions are valuable in assisting our efforts towards our primary goal,
which is continually improving our service to our customers.
Please take a few moments to tell us what can we do to improve our service to you.
Please E-mail us your response at information@allflexinc.com.